Frequently Asked Questions
I need the images quickly. How long will it take?
From the visit to your site, I aim to have all imagery edited and delivered the next working day.
How will you get the files to me?
I will use Dropbox primarily but also use Wetransfer.
What format will the files be in?
Whatever format you wish! But do ask me before I complete the job if you require something different.
I usually supply photography as .PNG files but can also convert to JPEG if necessary. I don’t like to use JPEG for property photography as the compression algorithm results in poorer quality imagery.
What equipment do you use?
We use professional grade Full-Frame Canon mirrorless cameras and lenses. Our favourite is the 14mm-35mm f/4 L which is a professional grade wide angle lens which really makes properties pop!
We professionally edit your photography using Adobe Lightroom and Photoshop to make them stand out.
We use Matterport for the production of our digital twins, 360 tours and floorplans.
We use DJI drones for our aerial work.
What about my privacy and security?
We take a lot of care to ensure your privacy is maintained at all times. We apply Gaussian Blur filters to sensitive parts of images, for example number plates of cars or personal photographs. This helps bring you peace of mind that your images won’t reveal too much about you!
How long will my 360 tour or 3d model be available?
I host 360 tours for the duration of a listing. At point of contract exchange, I will archive the tour but they can be immediately brought back online with no delay if your property goes back on the market within a year. I do not charge for this service.
If you have purchased a 3D model of your roof or structure, I host the model on my company account for 1 year. At which point it will be archived. I can provide the 3d model files to you, free of charge, so you can continue to make use of the data after the year is over.
The weather is bad. Can you still do the drone imagery?
Probably not on the day of your photography shoot. I will most likely look for the earliest possible date when all the imagery can be gathered in one visit (all property photography elements will look better if the weather is better) or come back to complete the drone images at the earliest possible day when flying is permissible. If you wish to cancel the drone part of the shoot, I will offer a full refund if no flight has taken place.
Drone specific FAQ’s
My flight location is within 5 kilometres of Bristol Airport, can you perform a flight here?
The answer to this question is “it depends”. We realise this is frustrating to hear, especially if you are enquiring about a time-sensitive job.
As unmanned aerial system operators, we are bound by rigorous safety standards and are unable to make unannounced flights within the Bristol Airport flight restriction zone (FRZ). This extends 5km from the main runway centre point in all directions. There are additional flight restrictions in corridors extending 5km from the ends of the runway which form a 1km wide corridor that reaches Congressbury in the West and beyond Winford in the East. For a clearer picture of whether the Bristol airport FRZ will affect your flight operations you can check the detailed map here: NATS UAS RESTRICTIONS MAP
Flights can be made within the FRZ but they require pre-authorisation by the Bristol Control Tower team and this authorisation can take up to 30 days to receive (although often a go/no go decision is returned within a few days ). Lens & Land can make the application on your behalf as part of the job plan and can keep you updated on the progress of your application. It is more likely for flights to be authorised if they take-off and land from a location that is further from the airport. Conversely, if you wish to fly within close proximity to the airport or within one of the additional length flight corridors that extend in a West/East direction, you are less likely to recieve the authorisation to fly.
If you wish to discuss operations within the Bristol FRZ, the best choice is to email us a detailed job specification and we will begin initial enquiries to gain authorisation.
My flight location is close to a sensitive facility, (Prisons, Nuclear facilities, Military installations, Festivals, Large gatherings, Hospitals, Schools) can you perform a flight here?
The answer to this question is again “It depends”. We realise this is frustrating to hear, especially if you are enquiring about a time-sensitive job.
Prisons have a No-Fly Zone extending 50m from their borders on all sides. To fly within this zone, the relevant permissions need to be obtained before operations can commence. Lens & Land can make the relevant applications on your behalf. This typically involves contacting the local police and air traffic control, as well as the prison itself. Permission is usually obtained within 30 days but often much sooner than that. There are no guarantees that permission will be granted for operations as these are dealt with on a case-by-case basis.
For military and police installations, extra scrutiny may be applied to the purposes of the flight in the vicinity. Expect delays while waiting for permission and there is a likelihood of refusal based on security grounds.
Hospitals are considered high risk areas due to the high concentration of personnel within their boundaries and the higher likelihood of air ambulance flights transporting patients directly to the facility. Permission to fly near hospitals is generally contingent on ensuring that drone operations do not interfere with patient care or the safety of transiting helicopters. Again permission is sought by contacting the local police, the controlling air traffic authority and the hospital itself. Extra safety measures and contingency plans will need to be demonstrated to operate in this area.
Schools are considered to be high-traffic areas populated by young people who may be outside playing in groups throughout the day. There are also privacy concerns which need to be considered. I have a decade of experience working with schools and flying drones for school videography events and usually permission can be obtained through informing the relative services of your plans and communicating effectively with the community.
Festivals and large gatherings are considered no-fly zones for the duration of the event and this zone extends 150m from the border of any event. We are unlikely to obtain permission to fly a drone over festivals and gatherings e.g. to obtain footage of a music concert from the air. In my experience, the default position of events managers is to refuse permission on safety grounds. We may be able to obtain permission to make flights around the edge of a festival or gathering with no public overflight specified in the flight plan. We may also be able to gain permission to film and image unrelated sites that are within the No-Fly Zone during a festival and these would be granted on a case-by-case basis via contacting the event organisers, police and relevant air traffic authorities.
My planned flight is over water. Can you perform a flight here?
Yes. We will fly our drones out over bodies of water if required. Our drones and operators are fully insured and we have no issues with making flights over lakes, rivers or the ocean.
We always perform a full safety assessment on application for a job and continue this risk mitigation process right the way through the flight. We never fly if the risk exceeds our expectations or assessment, but always try to offer alternative flight plans in order to make a flight safe.
My flight location is within a city centre. Can you perform a flight here?
Yes. By focussing our training and efforts on the ultra-light category of drones, our pilots fly under the Open A1 category which permits flights within built up areas and permits flights in closer proximity to uninvolved members of the public. These small drones have outstanding cameras and provide precise and sharp imagery which is smooth and stable.
We always perform a full safety assessment on application for a job and continue this risk mitigation process right the way through the flight. We never fly if the risk exceeds our expectations or assessment, but always try to offer alternative flight plans in order to make a flight safe.
What should I expect from my pilot on the day?
We will meet you at the chosen site and perform a site walkthrough with the client before operations commence. The pilot will identify any risks that have not already been identified in our pre-flight assessment and re-evaluate any risks that have already been identified to ensure they do not present an unacceptable danger to operations. We operate ALARP risk assessments which aims to reduce to risks to As Low As Reasonably Practicable.
The pilot will then conduct a safety briefing with the client and participating individuals. This will identify who the “involved persons” are for the duration of operations. It will also include basic and easy-to-follow instructions on what to do in the unlikely event of an emergency situation.
The pilot will then set up the launch site and make any necessary safety preparations. This may include cordoning off areas for the purposes of controlling access to the site.
Finally, the pilot will make a final go/no-go decision based on the weather conditions, safe operating procedures and take-off if it is safe to do so. The pilot will then fly the pre-planned flight profile and gather the images and data for the job specification.
During the flight, we allow clients to stand with the remote pilot and give instructions to the pilot during operations. This might be to focus on a particular feature or spend extra time imaging a certain location. They can also see the images on our screen to get a live view of the job as it progresses. We cannot carry out instructions that reduce our safety margins or ask us to operate outside of the law.
Once the aircraft has safely landed, we carry out a short debrief with the client to make sure that the job has been completed to their satisfaction. We then agree on the format of images or video to be supplied and return to the studio to edit and cut the material gathered during the day.
We then supply the footage to the client online using Dropbox to transfer the files.
What happens if there is bad weather on my flight day?
Our drones have operating limitations which we must adhere to if we are to provide a safe and professional service.
Therefore we cannot operate our aircraft during rain. However, there may be opportunities to operate the aircraft during clear spells and breaks in rainy weather. We will sometimes offer to attend a site and fly during breaks in rainy weather. We will not charge an attendance fee for a callout in the event that we attend a site and bad weather prevents us from flying. Instead, we will offer alternative times and dates for us to return and complete a job.
Another factor in our safe operations is wind. Our drones are wind resistant to a certain point, after which their flying characteristics become more unstable. Additionally, flying during high-wind days often means a degradation in the quality of images we can reliably gather. We reserve the right to cancel flight operations on the day of flight, if bad weather presents a risk to the safe operations of our team. We understand that this can be frustrating, but our priority is with the safety of our team and the public. We will always try to offer an alternative date for your flight and we do not charge the customer if we cannot make a flight safely.